Trying to use a Subway gift card in the app can be confusing, especially if you’re not sure where to enter the card details or whether gift cards even work for mobile orders in the USA. Many people reach the checkout, look around the payment screen, and wonder if they’re missing a step.
This guide explains how to use a Subway gift card on the app, step by step, using clear instructions and plain language. Whether you received a physical gift card or a digital eGift, you’ll learn exactly where to apply for it, what to do if it doesn’t cover your full order, and how to fix common problems before you place your order.
What You Need Before You Start
Before opening the app, make sure you have the following ready. This helps avoid delays or errors at checkout.
- The Subway mobile app (updated)
Download the official Subway app from the App Store or Google Play and update it to the latest version. Older versions can cause payment options to disappear. - A Subway gift card (physical or digital)
Both plastic gift cards and eGifts work the same way in the app. - Your gift card number and PIN
You’ll need both to apply the balance. If the PIN is scratched off or unreadable, the card may not work. - A signed-in Subway account
You must be logged in to place orders and access payment options. - A backup payment method (optional)
Helpful if your gift card doesn’t cover the full order total.
How to Use a Subway Gift Card on the App (Step-by-Step)
Follow these steps in order. The process is simple once you know where to look.
Step 1: Open the Subway App and Sign In
Open the Subway app on your phone and sign in with your email and password. If you don’t have an account yet, create one first. Guest checkout may limit payment options.
Step 2: Choose Your Subway Location
Set your location and select a nearby Subway restaurant. Make sure the store is open and accepts mobile orders. Some locations in the USA handle app payments differently.
Step 3: Build Your Order
Customize your sandwich, add sides or drinks, and review your choices. When everything looks right, add the items to your cart.
Step 4: Go to Checkout
Tap the cart icon to open your order summary. Confirm your items, then tap Checkout to continue to payment.
Step 5: Select the Gift Card Option
Scroll to the payment section and look for Apply Gift Card or Add Gift Card. Tap this option to open the gift card entry screen.
Step 6: Enter the Gift Card Number and PIN
Carefully enter the full card number and PIN exactly as shown on the card or email. Avoid extra spaces. Submit the details to apply the balance.
Step 7: Review the Applied Balance
Once accepted, the gift card balance will apply to your order total. If the balance is lower than the total, the app will prompt you to add another payment method for the remaining amount.
Step 8: Place Your Order
Confirm pickup or delivery details and tap Place Order. Any unused gift card balance stays on the card for future orders.
Helpful Tips for Using Subway Gift Cards in the App
- Keep your physical gift card until the balance reaches zero
- Check your gift card balance before ordering so you know how much you can spend
- Enter the card number and PIN carefully to avoid errors
- Use a stable internet connection when applying the gift card
- Update the Subway app regularly
- Try another nearby Subway location if the gift card option doesn’t appear
- Don’t confuse Subway Rewards with gift cards—they work differently
Common Problems and How to Fix Them
Why is the gift card option missing at checkout?
Some Subway locations in the USA do not support gift cards for in-app payments. Try selecting another nearby store or switching from delivery to pickup.
Why does the app say my gift card number or PIN is invalid?
Double-check every digit and re-enter the details without spaces. If the PIN is damaged or unreadable, contact Subway customer support or the retailer where the card was purchased.
Why does the app block me after multiple attempts?
Too many incorrect entries can trigger a temporary lock. Wait a short time before trying again and carefully recheck the card details.
What if my gift card doesn’t cover the full order?
The app will ask for another payment method to cover the remaining balance. The gift card will still be used first, and any leftover balance stays on the card.
Why does my gift card work in-store but not in the app?
Some locations process in-app payments differently. Trying another Subway location within the app usually resolves the issue.
Frequently Asked Questions (FAQs)
Can I use a Subway gift card on the app in the USA?
Yes. Subway gift cards work in the app at many USA locations. You can apply them at checkout using the card number and PIN, although availability depends on the selected store.
Do physical and digital Subway gift cards work the same way?
Yes. The app treats physical and digital gift cards the same. As long as you have the card number and PIN, you can use either one.
Where do I enter the Subway gift card number and PIN?
You enter the details during checkout in the payment section by tapping Apply Gift Card or Add Gift Card.
How do I check my Subway gift card balance?
You can check your balance in the Subway app or on the official Subway website using your card number and PIN.
Why is my Subway gift card not working in the app?
This usually happens due to incorrect entry, a damaged PIN, or a location that doesn’t support gift cards in-app. Double-check your details and try another store if needed.
Final Thoughts
Using a Subway gift card in the app doesn’t have to be confusing. Once you know where to enter the card number and PIN, the checkout process is quick and straightforward.
If you were searching for how to use a Subway gift card on the app, you now have everything you need to place your order with confidence. Open the Subway app, select your location, apply your gift card at checkout, and enjoy your meal without second-guessing each step.
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