1. Introduction
This Refund Policy outlines the terms and conditions under which refunds may be issued for our services. By engaging our services, you acknowledge and agree to this Refund Policy along with our Terms & Conditions.
2. Nature of Services
We provide professional, customized, and digital services including mobile app development, mobile consulting & strategy, mobile UI/UX design, mobile website & SEO, and related mobile solutions. Due to the customized nature of our services, refunds are handled on a case-by-case basis.
3. Eligibility for Refunds
Refunds may be considered under the following circumstances:
- Services have not yet started after payment confirmation
- A project is canceled by us before any work has commenced
- Duplicate or incorrect payment has been made
Once work has begun, refunds may be partial and will depend on the amount of work completed.
4. Non-Refundable Situations
Refunds will not be provided in the following cases:
- Work has already been completed or delivered
- Delays caused by lack of client communication, content, or approvals
- Change of mind after project initiation
- Dissatisfaction due to reasons outside the agreed project scope
- Third-party costs, tools, licenses, or subscriptions
5. Partial Refunds
If a refund is approved after project commencement, the refund amount will be calculated based on:
- Work completed up to the cancellation date
- Resources allocated to the project
- Administrative and operational costs
Any completed milestones or delivered work remain non-refundable.
6. Refund Request Process
To request a refund, clients must:
- Submit a written refund request through our website or official email
- Clearly explain the reason for the refund request
- Allow us reasonable time to review the request
We aim to review all refund requests within a reasonable timeframe.
7. Processing Time
Approved refunds will be processed using the original payment method where possible. Processing times may vary depending on payment providers and financial institutions.
8. Chargebacks & Disputes
We encourage clients to contact us first to resolve any concerns before initiating a chargeback or payment dispute. Unauthorized chargebacks may result in service suspension and legal action if necessary.
9. Policy Changes
We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting on this page.
10. Contact Us
If you have any questions regarding this Refund Policy, please contact us through our website.